Effective Date: 01 June 2025
1. Room Bookings
- Cancellations made more than 7 days before the check-in date are eligible for a full refund.
- Cancellations made within 7 days of the check-in date will be charged in full and are non-refundable.
- No-shows and early check-outs are also non-refundable.
2. Experience Bookings
- Cancellations made more than 48 hours before the scheduled experience will receive a full refund.
- Cancellations made within 48 hours of the experience start time are non-refundable.
- In case of cancellations by Seri House due to weather or other operational concerns, guests will be offered a full refund or rescheduling option.
3. Refund Process
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Any processing fees charged by payment gateways are non-refundable.
- For bookings made through third-party platforms, refund terms may vary according to their policies.
4. Modification of Bookings
- Booking modifications (change of dates, number of guests, etc.) are subject to availability and must be requested at least 5 days in advance.
- Modifications requested within 5 days of the check-in or activity date will be treated as cancellations and are subject to our standard policy.
5. How to Request a Cancellation
To request a cancellation or refund, please email us at reservations@serihouse.com with your booking reference number and details. We will acknowledge your request and guide you through the next steps.
6. Contact Us
For any questions about this policy, reach out to:
Seri House
Email: reservations@serihouse.com
Location: Old Manali, Himachal Pradesh, India