Effective Date: 01 June 2025
Seri House (“we”, “us”, or “our”) values your privacy and is committed to protecting the personal information you share with us when you use our website, serihouse.com. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Information We Collect
a. Personal Information
- Full name
- Email address
- Phone number
- Address
- Payment details (processed securely via third-party providers)
- ID proof (where required for bookings)
b. Booking Information
- Room and experience preferences
- Travel dates and group size
- Special requests or dietary needs
c. Technical Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on site (via cookies and analytics tools)
2. How We Use Your Information
Your data helps us:
- Process and confirm your bookings
- Personalize your experience
- Send booking confirmations and updates
- Respond to inquiries and customer service requests
- Improve our website and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Payment processors for secure transactions
- Service providers (e.g., cleaning staff, experience guides)
- Government authorities if required by law
- Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)
4. Data Security
We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Cookies and Tracking Technologies
We use cookies to:
- Improve your browsing experience
- Remember preferences
- Track usage for analytics
You can manage cookies through your browser settings.
6. Your Rights
You may:
- Request access to your data
- Ask us to correct or delete your data
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise these rights, please email us at reservations@serihouse.com.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
10. Contact Us
For any questions or concerns about this policy, please contact:
Seri House
Email: reservations@serihouse.com
Location: Old Manali, Himachal Pradesh, India